Booking Policy

Booking Confirmation

All reservations are subject to availability and confirmation. A booking should be considered confirmed only after the applicable reservation requirements have been completed and confirmation has been provided.

Room Availability

Room categories and availability may change according to travel dates, demand and existing reservations.

Availability displayed or communicated before confirmation does not necessarily guarantee a room until the reservation has been successfully confirmed.

Room Rates

Room rates may vary according to the selected room category, stay dates, availability, seasonal demand, applicable offers and booking conditions.

Guests should review the final applicable rate before confirming their reservation.

Guest Details

Guests should provide accurate information while making a reservation. This may include the primary guest's name, stay dates, number of guests and other information required to process the booking.

Incorrect or incomplete details may affect the reservation or check-in process.

Payment

Depending on the applicable booking conditions, a reservation may require advance payment, partial payment or another payment arrangement before confirmation.

The applicable payment conditions should be reviewed before completing the reservation.

Identification at Check-In

Guests may be required to present valid identification and provide information required under applicable rules or property procedures at the time of check-in.

All guests are expected to comply with applicable identification and registration requirements.

Occupancy

The number of guests staying in a room must comply with the occupancy permitted for the selected room category.

Requests involving additional guests or different occupancy arrangements are subject to availability, property policy and any applicable charges.

Modification of Reservation

Requests to change stay dates, room categories, occupancy or other reservation details are subject to availability and the conditions of the original booking.

A change in dates or room category may result in a difference in the applicable room rate.

Cancellation & Refund

Cancellation and refund eligibility depends on the conditions applicable to the specific reservation.

Guests should review the applicable cancellation terms before confirming a reservation. Certain promotional, discounted or non-refundable rates may have different cancellation conditions.

No-Show

If a guest does not arrive for a confirmed reservation and has not cancelled or modified the booking according to the applicable conditions, the reservation may be treated as a no-show.

Any applicable refund or charge will depend on the conditions of the reservation.

Third-Party Bookings

Reservations made through an online travel agency, travel agent or other third-party booking service may also be governed by that provider's booking, payment, modification and cancellation conditions.

Guests should review the terms shown by the relevant provider before completing their reservation.

Special Requests

Guests may submit preferences or special requests with their reservation. Such requests are subject to availability and cannot be considered guaranteed unless specifically confirmed.