Please review the cancellation, modification and refund conditions applicable to your reservation before confirming your stay.
At Hotel Rudra Palace, we understand that travel plans can change. This policy outlines the general process for cancellation, booking modifications and refund requests. Specific cancellation deadlines, charges and refund conditions are those communicated when your reservation is confirmed.
To request a cancellation, contact the hotel or the booking provider through which you made your reservation. Please provide your booking reference, guest name and scheduled stay dates.
Cancellation eligibility and any applicable charges depend on the rate plan and cancellation conditions accepted at the time of booking. Please retain written confirmation of your cancellation.
Refunds, where applicable, are calculated according to the cancellation terms attached to your reservation and the amount paid.
A reservation explicitly booked under a non-refundable rate may not qualify for a refund following a guest-requested cancellation, subject to applicable requirements.
Once a refund is approved, the refund amount, payment method and expected processing period will be communicated to the guest. Refunds will ordinarily be returned through the original payment method.
The time taken for the amount to appear in your account can vary depending on the bank, payment provider or booking platform. For updates, contact the party that collected your payment.
A reservation may be treated as a no-show if the guest does not arrive on the scheduled check-in date and has not cancelled or agreed alternative arrival arrangements with the hotel.
Any no-show charge or refund eligibility will follow the conditions communicated at the time of booking. Please inform the hotel if your arrival is delayed.
Requests to change stay dates, room categories, the number of guests or other reservation details are subject to availability and the conditions of your original booking.
Any rate difference or applicable modification charge will be communicated before a revised reservation is confirmed.
If you booked through an online travel agency, travel agent or another booking platform, please submit cancellation or modification requests through that provider.
Review the cancellation terms on your booking confirmation. Refunds for payments collected by a third party are generally handled by that provider.
If you wish to shorten your stay after check-in, please inform the hotel as early as possible. Refund eligibility for unused nights depends on the terms attached to your reservation.
Please confirm any revised charges with the hotel before finalising your early departure.
Requests arising from exceptional circumstances will be reviewed individually. Please contact your booking provider promptly with your booking details and relevant information.
Any exception to the original booking conditions must be confirmed in writing.
Always check the cancellation deadline, applicable charges and refund conditions on your booking confirmation. If these details are unclear, request clarification before making payment. Nothing in this policy limits rights available under applicable law.
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